Five years, in writing.

01 Luminaire Warranty Period

Subject to the provisions as set forth in the warranty terms and conditions and as set forth hereunder, the purchaser shall receive a standard FIVE YEAR (60 months) warranty on all standard LED luminaires purchased from diVa lighting.

Exceptions. A small number of products carry a different warranty period. Where this applies, the warranty is stated on the individual product page and datasheet, and that stated period applies in place of the standard five years.

Central to this policy is the Return-to-Base (RTB) process, which serves as the standard procedure for handling any warranty claims. By requiring products to be returned to our facility for inspection and service, we can ensure thorough assessment and high-quality repairs or replacements. This approach helps us maintain consistent standards and allows for efficient management of warranty cases, ultimately providing you with reliable and effective support throughout the warranty period.

02 Component Warranty Period

diVa lighting aims to pass on to the purchaser the maximum warranty period offered by the component manufacturers. A breakdown of component category warranties is shown in the table below.

Sensors, control components, switches, sockets and accessories carry a warranty on a product-by-product basis, normally the period offered by their manufacturer. The period for each is stated on its product page and datasheet; where no period is stated, the warranty is 12 months.

*Tier 1 branded component manufacturers include, but are not limited to, Messrs CREE, Helvar, Inventronics, Light Engines Europe, Meanwell, Osram, Philips, Sander Elektronik, TCI, Tridonic.

03 Warranty Terms and Conditions

This warranty policy applies to all products sold from 1 October 2026 onwards.

Projects overlapping this date will be evaluated on a case-by-case basis.

The warranty period starts on the day of despatch, which can be found on the delivery note issued by diVa lighting and included with all deliveries. If the delivery note is missing, the warranty period starts on the issue date on the invoice.

The purchaser shall not rely upon any other information or documentation for the warranty period start date, unless written approval is obtained from the director of diVa lighting limited.

To claim the warranty service, the purchaser needs to provide a copy of the delivery note or the invoice or sales contract as proof of purchase.

The purchaser must notify diVa lighting in writing within 14 days of discovering the fault.

This warranty only covers products applied within their ‘intended’ or ‘normal use’ as defined by:

• Operating conditions are in accordance with the information on the product label, product specification or diVa lighting instructions. Additional information may be obtained from the product datasheet, or by contacting the sales office. All products must be installed as directed, and well protected during any transportation;
• Ambient temperature stays within the rated ambient temperature (Ta) stated on the product datasheet or label; where none is stated, −20 °C to +25 °C;
• Relative humidity in the installation never exceeds 80% RH, or never exceeds the IP rating of the product if any is provided;
• Products are not subjected to more than a total of 20,000 fast switches (time between ‘on’ and ‘off’ is less than 10 minutes). This limit does not apply to switching by sensors, corridor function or DALI controls supplied by diVa lighting and set up as instructed;
• Electrical installation in which the product operates is not subjected to voltage fluctuations in a range exceeding the product’s specified voltage ±10%;
• The products have been properly installed and operated in accordance with IET Wiring Regulations (BS 7671), BS EN 12464-1 & BS EN 60598;
• No prior repairs or modifications have taken place by any party unless authorised expressly by diVa lighting limited.

04 Warranty Support Process (Return-to-Base)

All warranty support is provided on a return-to-base (RTB) basis. Customers are responsible for removing, safely packaging, and returning the suspected faulty item to diVa lighting. After evaluation, if the fault is confirmed as a manufacturing or material defect, diVa will, at its discretion:

• Repair the product
• Replace the product
• Issue a credit note or refund

On-site attendance visits are not included as part of this warranty and will only be considered at diVa lighting’s sole discretion. Where approved, attendance is limited to UK mainland within normal working hours. The customer will be responsible for providing safe, clear access. Out-of-hours or specialist access costs are fully chargeable.

05 Advance Replacements

diVa may, at its discretion, offer an advance replacement option to assist the installer with on-site diagnosing and repair.

• The replacement must be purchased in full, including the appropriate carriage charges.
• If the returned item is subsequently confirmed to have a manufacturing defect, diVa will issue a full credit, including the cost of the replacement and the original delivery.
• If the item is found not to be faulty, no credit will be issued. The items can then be made available for collection, or re-delivered with the appropriate re-delivery charge.
• Returned items must be sent back within 14 calendar days of receipt of the advance replacement to be eligible for credit.

06 Warranty Limitations

No warranties extend beyond those stated herein. To the fullest extent permitted by law, all other warranties, conditions and terms, express or implied by statute or common law (including those of satisfactory quality and fitness for purpose under the Sale of Goods Act 1979), are excluded.

diVa lighting’s warranty provides that, subject to the following limitations, each product will be free from defects in material and workmanship and shall conform to the company’s specification for the particular product.

07 diVa Warranty Terms and Conditions DO NOT cover:

• The transportation fees, if products need to be delivered back to the factory for repairing;
• Labour and material costs, if products exceed the warranty period;
• Damage caused by electrical surges, transients or lightning, or by a supply outside the product’s rated voltage;
• Installation in corrosive, chemical or chlorinated atmospheres (for example swimming pools, coastal or industrial process areas) unless the product is specified for that environment in writing by diVa lighting;
• Accidental damage, vandalism, misuse, neglect, or damage from cleaning agents and solvents not recommended by diVa lighting;
• Faults caused by control systems, sensors, drivers or other components not supplied by diVa lighting, or by their programming or commissioning;
• Incorrect installation, storage or handling, or installation not in accordance with diVa lighting’s instructions;
• Gradual reduction in light output within the rated lifetime stated on the product datasheet (for example L80B10), and normal variation in colour between LEDs.

Products returned under this warranty and found to have no fault, or a fault not covered by this warranty, may be subject to a testing and handling charge, and return carriage is payable by the purchaser.

08 Limitation of Remedies

Your exclusive remedy for any defective product is limited to the repair or replacement of the defective product, or a credit note or refund. diVa lighting may elect which remedy or combination of remedies to provide in its sole discretion. diVa lighting shall have a reasonable time after determining that a defective product exists to repair or replace a defective product. diVa's replacement product under its limited liability will be manufactured from new and serviceable used parts. Where the original product or component is no longer available, diVa lighting may supply an equivalent product of equal or better specification and performance, which may differ in appearance, dimensions or construction. Replacements are supplied at the same nominal colour temperature and colour rendering as the original. Because LED production batches and ageing differ, an exact visual match with older fittings in the same installation cannot be guaranteed; on request we will select the closest available match. diVa's warranty applies to repaired or replaced products for the balance of the applicable period of the original warranty or ninety days from the date of despatch of a repaired or replaced product, whichever is longer.

09 Limitation of Damages / No Consequential or Other Damages

diVa lighting’s entire liability for any defective product shall under no circumstances exceed the purchase price for the defective product. This limitation applies even if the company cannot or does not repair or replace any defective product and the exclusive remedy fails of its essential purpose.

Subject to the paragraph below, diVa will not be liable with respect to the products, whether in contract, tort (including negligence), breach of statutory duty or otherwise, (i) for any amount in excess of the purchase price for the defective product or (ii) for any indirect or consequential loss. This includes interruption of use, the cost of recovery of lighting, lost profits and the cost of product removal, the installation of replacement products, and by inspection, testing, or redesign caused by any defect or by the repair or replacement of products arising from a defect in any product.

Nothing in this policy limits or excludes diVa lighting’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.